Privacy Policy

FragTourney ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit fragtourney.info, participate in our tournaments, or interact with our services. It is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, Discord tag, and state/territory when you register for a tournament, submit a contact form, or subscribe to our newsletter.
• Tournament data: team name, player roster, game titles, and match results submitted during event registration.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically via server logs and analytics tools.
• Cookie data: identifiers stored in your browser to remember preferences and improve site performance. See our Cookie Policy for full details.

We do not collect sensitive information such as financial data, payment card numbers, government identifiers, or health information.

2. How We Use Your Information

We use the information we collect to:

• Process tournament registrations and communicate event logistics;
• Send newsletters and editorial updates you have opted into;
• Respond to enquiries submitted via our contact form;
• Analyse site traffic and improve the performance and content of fragtourney.info;
• Maintain the security and integrity of our platform;
• Comply with legal obligations under Australian law.

We will not use your personal information for purposes other than those described above without your consent, unless required by law.

3. Legal Basis for Processing

Where applicable under Australian and international privacy frameworks, we process your personal information on the following bases: (a) your consent (e.g., newsletter subscription); (b) performance of a contract (e.g., tournament registration); (c) our legitimate interests in operating and improving our platform; and (d) compliance with legal obligations.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: third-party vendors who assist with hosting, analytics, and email delivery, bound by confidentiality agreements;
• Tournament co-organisers: venue partners and co-hosts who require participant details to administer events;
• Law enforcement or regulators: when required by Australian law or a valid legal process.

Any third parties we engage are required to handle your information in accordance with the APPs.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Tournament registration data is retained for up to 24 months after the event. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months.

6. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

FragTourney uses cookies and similar technologies to enhance your browsing experience. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or out-of-date information;
• Request deletion of your personal information (subject to legal retention requirements);
• Withdraw consent for newsletter communications at any time by clicking "unsubscribe" in any email;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites such as game publisher sites, streaming platforms, or esports organisations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

FragTourney is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Address: Level 12, 201 Elizabeth Street, Sydney NSW 2000, Australia

We will respond to all privacy enquiries within 30 days.